Contact Battle Ground Water Restoration

What should you do before the crew gets to your Battle Ground home?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What questions come up on the first call?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If anything stored in the basement is sitting in water.
• About how long the water has been sitting.
• Roughly when the house was built. Much of Battle Ground went up in the 1950s, and the age points the crew toward likely trouble spots.
• A good callback number, in case the call drops.
• The name of your insurance company, if you've already decided to file.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What will the crew do first when they arrive?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

Why do the age and layout of your Battle Ground home matter on the call?

Much of the housing in Battle Ground dates from the 1950s, and plumbing from that time is old enough that corrosion and joint leaks show up. Typical houses here are two story and ranch homes. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. If you live close to the Wabash River, high water can find its way in through foundation walls or window wells. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Share what you know about the house on the call, even if it's a rough guess.

Does this page cover your part of Battle Ground?

This number covers Battle Ground and its neighborhoods, including these:

• Shawnee Ridge · homes from the 1990s to 2000s, basements are common
• River Bluff · built mostly in the 1990s to 2000s, most with basements
• Winding Creek · homes from the 2000s to 2010s, basements are common
• Gracewood Estates · basements are common
• Battle Ground Farms · most with basements
• Arbor Chase · most with basements

Calls from nearby Dayton, Delphi, Shadeland, Otterbein, Rossville and Mulberry reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. You can read more about water damage restoration in Battle Ground and basement flooding.

What do Battle Ground homeowners ask before they call?